Refund Policy
Transparent refund guidance for eligible orders.
Start with one month
Customers who want a shorter commitment can begin with the complete 1-month plan for €11.99 before choosing a longer duration.
Eligibility
Refund eligibility depends on activation status, support review, device compatibility, and the specific issue reported.
Support-first resolution
Before any refund decision, support may help troubleshoot app, device, or connection settings to improve the viewing experience.
How to request help
Contact support with your order number, device, app, internet speed, and a clear description of the issue.